The resources of the Property Management Division cover a wide scope of services and applications. Many clients prefer a turnkey approach, partnering with Integral's Property Management Division to oversee all of its property management needs. However, other clients employ the group to manage a specific portion of its needs or to consult or train their own in-house staff. The property and asset management expertise includes:
• Marketing, Lease-up & Stabilization Services
Whether new construction, substantial rehabilitation and repositioning, or merely a change in management, a strategic marketing plan is developed for each property that includes:
- Market evaluation and assessment of comparables
- Informed recommendations for rental rates
- Identification of market niche
- Establishment of the lease-up budget
- Creation of a timeline for stabilization of operations
- Development and implementation of a marketing plan
• Resident Services & Green Living
Integral's Property Management Division emphasizes green and sustainable management practices. The division manages many EnergyStar® and EarthCraft® certified communities and its onsite property managers work with residents to help educate them about actions such as recycling and utility efficiencies. These 'green' practices enhance the value of the community and provide long term savings for both the residents and the ownership.
• Employment, Training & On-Site Services
We employ a team of qualified professionals who work on an individual basis with each property owner in the day-to-day management of each asset. This is augmented by an on-site management and maintenance team that is available 24 hours a day. This team is provided continuous education and training support through Integral University and other industry experts and associations. Training is ongoing across the following disciplines:
- Property Operations
- Marketing and Leasing
- Maintenance
- Accounting
- Quality Assurance
- Construction Management
- New Development
- Special Projects
• Financial Management & Reporting
State-of-the-art web-based systems are used to deliver timely and accurate financial information. Owners and financial partners have direct, online access to these reports and systems. Financial management services include:
- Preparation and implementation of budgets designed to achieve the owners' goals
- Preparation and implementation of long-term capital improvements budget
- Detailed & tailored Monthly Owners' Report for each asset that includes Key Performance Metrics
- Specialized Portfolio Reports are available for those clients with multiple assets
• Quality Assurance
Ongoing monitoring of each community occurs regularly to ensure full compliance with local and federal statutes and laws, corporate policies and procedures and any regulatory guidelines required by special financing. Team members are expert in:
- Fair Housing
- Landlord statutes and laws
- Accessibility requirements and guidelines including UFAS and ADA
- LIHTC financing
- HOME funds
- Tax Exempt Bond financing
- HUD regulations
- Public Housing Authority programs
• Asset Preservation and Enhancement
Our dedicated team of maintenance and construction experts is committed to preserving and enhancing the value of each asset. A series of maintenance programs and construction services are available, including:
- Periodic inspections of the property's interior and exterior to ensure preventive maintenance is performed and issues are identified and addressed quickly
- Life safety and code compliance inspections to mitigate exposure to risk
- Capital improvement plans are developed annually for each asset
- Negotiated purchasing power ensures each property benefits from the best possible pricing for maintenance supplies and services
- Construction management services are available for major renovation projects
- Demolition services including implosion
• Consulting Services
Given the breadth and depth of the property and asset management team and their industry knowledge and expertise, a wide array of consulting services are available. Consulting services may be ongoing such as asset management activities or offered for a specific project such as program management services for new developments. Consulting arrangements are tailored to meet the needs of the client, asset or portfolio.
In addition, the Property Management Division offers a menu of specialized services that include disciplines such as: partnership accounting; property tax appraisals & appeals; supervision of tax return preparation; resident service programs; energy conservation audits; as well as the due diligence assistance for property acquisition and disposition, and insurance placement and risk management.
